COMPANY
Know a little about us
Manuel Rainha is a family company specialized in wine, beer, spirits and also some food products. Having a diversified portfolio allows us to deliver, daily, high quality products to all types of establishments, at competitive prices. We have 2500m2 of land in Vila Franca do Campo and a hard-working team, that has given us the opportunity to improve the quality of our services and products. Our company has strong values, keeping us focused on the present, but thinking about the future. We are responsible, but we’ll never settle. We are innovators. We do it differently and we make the commitment of ensure the best relationships between suppliers and clients.
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COMMON QUESTIONS
Do you have any doubt?
Who is Manuel Francisco Simas Rainha company?
The Manuel Francisco Simas Rainha company was born is 1983, specializing in the trade and distribution of wine and spirits, in the Azores.
We are located in Vila Franca do Campo, Estrada Nova 34, where we produce and store our finished products.
To which countries can Manuel Francisco Simas Rainha company ship?
In the initial stage, Manuel Francisco Simas Rainha Online Store can ship to all islands of Azores, Madeira and mainland Portugal. Later on, we will ship to almost every country in the world.
How can I get my order?
Manuel Francisco Simas Rainha company has established a partnership with CTT, who is in charge of the shipment of all orders placed on the online store. It is also possible, depending on the order’s size, for Manuel Francisco Simas Rainha company to use its distribution fleet to deliver some orders.
How much is the shipment cost?
Shipment costs can be determined based on two factors. One, the packaging cost, that we set to be 2€. And second, the delivery cost, which is calculated based on the product weight and the location of delivery. The addition of these two, will give you the total amount to be paid.
What is the delivery deadline?
We estimate that the delivery time won’t take more than 24h, but the deadlines may vary depending on location.
Which are the payment methods?
You can only pay through ATM references, available at the time of ordering.
How can I get proof of purchase?
The invoice – receipt will be delivered with the order.
What is Manuel Francisco Simas Rainha's return policy?
You can return of items ordered at the Manuel Francisco Simas Rainha Online Store in case there is no sign of use, until the 14th consecutive day, from the delivery day.
What procedures should I take if my order arrives damaged?
If, upon delivery, you verify that your order has been damaged for any reason, you must return it immediately to the transport company and justify, in writing, the reason for the return on the delivery note. Then you must notify the company Manuel Francisco Simas Rainha by email to manuelrainha@outlook.pt or by phone to (+351) 296 582 143.
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